Core Values for Success

Our Vision

To be the most customer-centric company of our type in Australia with groundbreaking, high-quality products which people seek, and that are in easy reach in any region of Australia.

Our Mission

What you want, where you want it, when you want it.

UNIPAK BACKGROUND

Unipak is centered around supporting Australia’s food production and food related industries. We work directly with those involved in primary industries / primary production / fresh produce / farming / dairy and meat processing.

We realise that we all benefit economically, and in our quality of our life, from these resources. If food is the currency of life, then we are part of an essential industry.

UNIPAK BEGINNINGS

Unipak began in 2009 with a view to delivering savings to a few key farmers, contractors and meat processors in South West VIC, in supplying crop packaging and meat packaging materials.

We grew quickly for two reasons – great value and great quality. We were able to deliver savings to our trade partners, while delivering great quality products.

We now operate Australia wide with warehousing and distribution all major capitals.

'WE ARE PEOPLE SERVING PEOPLE'

'WE SEEK TO UNDERSTAND (THEN WE LISTEN LIKE MAD)'

Our food related business partners have a lot at stake and because we always want to get it right, we seek the right information.
We ask a lot of questions to determine exactly how any unique operation functions so we can provide exactly what they require to achieve the best outcome.
We 'listen like mad' to understand all unique requirements and challenges, in order to present the best possible solution to benefit their operations.
If we have the whole story, then we can better influence a positive outcome.
The results that our partners achieve are very much in our hands, so we treat every enquiry as if it’s the only enquiry we’ll get that day.

'PROVIDE THE BEST PRODUCT FOR THE JOB'

Food is the currency of life, so preserving it is a very important job that we take seriously.
We provide the best product first time because we appreciate what’s at stake in our industry and we must get it right.
We have a responsibility to the industries and people we serve, so we always provide the most suitable product for the job.
Quality and performance are paramount in our selection criteria.
We continually refine our range to deliver greater performance and efficiencies to achieve better outcomes.

'DELIVER MORE FOR LESS'

'IT'S NOT WINNING UNLESS WE'RE ALL WINNING'

We strive for mutual benefit. Benefit to our trade partners, benefit to our industry and benefit to ourselves.
We believe that success must run parallel for our relationships to thrive and continue.
Without mutual benefit we are not demonstrating dedication to care for our partners, so we aren't keeping the playing field level.
If we're not helping / improving / offering efficiencies / value adding, then we're not playing our part
We have 'skin in the game' with our trade partners, so a win / win approach breeds sat

'WE'RE A SAFE PAIR OF HANDS'

Our customers' experience with us is something we can influence, so we are always a safe pair of hands for them.
We aim to give our partners a pleasant and 'hassle free' experience and provide customer 'super-service' because we care.
We are 'customer-centric' because we understand good and bad service and we know how both experiences feel.
Our service promise - We are friendly, we communicate effectively and promptly / we follow through / we monitor / we inform / we perceive challenges early and we take appropriate action.
We understand that challenges occur. We pride ourselves on challenge resolution. We are problems solvers.
We aim to 'under-promise' and 'over-deliver' to assist healthy expectations.
We understand that trust is the currency of doing business so we build trust.
We know that if we are true to these ideals then we build loyalty, and the growth of our company is a measure of this success.

'OUR HOMEGROWN FAMILY'

We are not a multi-national company - we are homegrown.
We are 100% Australian-owned and we’ve operated since 2009.
Because we are Australian, we understand each unique region and condition and its requirements so that we get better outcomes.
We assist the success of our partners in regional Australia. We rely on each other and have interdependence; as an Australian company serving Australian people.
We feel pride working alongside our partners in hard essential industries such as food, because we’re a part of something much bigger than just us.
Our business family underpins our success in the same way that we underpin our partners’ success. This allows us to achieve more together.

'WE ARE ONE TEAM'

We are one team that works together for better outcomes
We understand that we achieve more by collaborating effectively as a team and not just as individuals in our roles.
We achieve more as a team so we work supportively and cohesively with one another
We try to bring out each other’s best and lean into each other’s strengths
We support each other wherever we can and try to assist the process we are trying to achieve
We maintain confidence and do not undermine each other.
We talk to and communicate thoughtfully and respectfully to the source if something doesn’t feel right.